Password Reset for Rutgers University
Central Systems Accounts

Table of Contents

Verifying NetIDs

If you do not know your NetID, you may retrieve it using the NetID Query tool. To test your NetID and password, please consult the NetID test tool. If you have been away from the University for more than a semester and/or you are currently not registered as a student, your NetID may be inactive and obtaining a password reset will not help. Your campus Help Desk can help you determine whether your NetID is active.

Back to Top

Students

The following applies to NetID and accounts on these servers:

If you know your password and wish to change it, please go to the Password Change website. If you do not remember your current password, you may be able to use the Remote Password Reset tool to reset it. This tool is available to the students that chose to enroll and set up security questions. You may have opted to do this in the account creation process. Your campus Help Desk can assist in determining whether you are currently enrolled in the Remote Password Reset program.

If you do not know your password and you are not able to reset it using the Remote Password Reset tool, you must come in person to your campus Help Desk or computing labs. For security purposes, we cannot supply passwords via phone or email. Please present one of the following photo IDs when requesting a password reset:

Why do I need to show a photo ID for a password reset?

In order to keep your account protected and the University, we require a photo ID verification. This is an important measure taken to guard against identity theft and others trying to gain access to your account for malicious reasons.

Back to Top

Faculty/Staff

The following applies to NetID and accounts on these servers:

University faculty and staff members that wish to reset their password can do so at the Password Change website. Faculty/staff do not have access to the Remote Password Reset program at this time.

Faculty and staff members that do not know their current password must contact the Help Desk or visit their campus computing labs.

Note: The Office of Information Technology is not able to reset passwords for accounts issued by individual departments; (e.g. AESOP, REMUS, RBS, AXON, etc.). Password change issues for such accounts can be addressed by the Unit Computing Specialist or Unit Computing Manager.

Back to Top

Miscellaneous Accounts (Alumni/Retiree)

Alumni

Your student account automatically becomes an alumni account upon your graduation and will remain active for one year. Alumni account holders can use email and have limited access to other University services.

Alumni users must come in person for a password reset and the proper ID verification.

Retirees

Retirees with at least 10 years of pension-credited service at Rutgers University may be granted access to a guest email account. These accounts must be renewed on an annual basis.

Retiree members that wish to reset their password can do so at the Password Change website. Retiree account holders that do not know their current password must contact the Help Desk or visit their campus computing labs.

Please see University Human Resources webpage for more information.

Back to Top

Contact Us

If you have questions or need more information, please contact us:

Back to Top